STORE MANAGER

• Sales and “bottom-line” profits of the store.
• Recruit, hire, train, evaluate and counsel store employees. Schedule, organize and direct assignments.
• Maintain, encourage and possess “ownership mentality”.
• Develop and implement employee performance evaluations and improvement plans.
• Effectively manage employee turnover. Provide a positive working environment and handle employee issues appropriately and in a timely manner.
• Resolve customer problems or complaints by determining optimal solutions.
• Ensure interior and exterior of store is maintained to company standards.
• Utilize labour management tools, including effective scheduling, to maximize productivity, profitability and margins.
• Encourage store employees to take ownership for their performance and career development plans; follow up on a regular basis.
• Provide exceptional customer service and ensure the employees also provide the same level of service.
• Communicate, execute, and manage marketing and merchandising programs.
• Conduct regular store meetings.
• Ensure employee awareness of safety and emergency procedures.
• Maintain and utilize surveillance equipment.
• Maintain adequate store supplies.
• Manage store revenue, including cash handling, deposit reconciliation and delivery of deposits to bank.
• Execute and monitor loss prevention and shrink programs.
• Management of all store operational issues, to include store housekeeping, store administrative duties, physical inventories, price changes, etc.
• Successful candidates should be able to cite significant achievements, demonstrating their ability to handle all aspects of retail operational and merchandising management issues, from the delivery of stock to the store to the final sale of the product to the customer.
• Assign service orders to technicians, schedule technicians to perform delivery and installation work at customer sites and ensure a first in/first out workflow.
• Prepare technician daily logs and route sheets for review by the District Manager.
• Manage speed of service results, controls inventory that is used for service orders, and is responsible for the overall organization and appearance of the service center.
• Order and receive spare parts for service orders, return defective parts to RMA department file all service order and purchase order paperwork, review service orders for correctness in billing.
• Ensure all orders are properly documented and released for pick-up.
• Responsible for preparation of work schedules.

• Education: Graduate or diploma holder of Management, preferably business, social science or any other related field.

• Experience: Prior management or store keeping experience or working experience in micro and small enterprises (as an employee or an entrepreneur) may be an advantage.
• Computer literacy: Basic command of standard office applications.
• Good mathematics background
• Languages: Fluency in English and Kiswahili